Effective Date.

These Terms and Conditions of Use were last updated on May 7, 2026.

Medical Air Services Association, Inc. d/b/a MASA (“MASA”)’s website www.masaaccess.com (the “Website”) is owned and operated by MASA. These Terms and Conditions of Use (“Terms”) and any amendments or supplements to it, together with our Privacy Policy (collectively, the “Agreement”) form a legally binding agreement between you (“you” or “your”) and MASA, its parents, subsidiaries, affiliates, related companies, representatives, officers, and directors (collectively “MASA”, “us”, “we” or “our”). This Agreement governs your access to and use of any MASA website and your use or attempted use of our products and services (collectively, “Your Use”). Your Use of the Website shall be deemed to constitute your consent to be bound by this Agreement and shall be enforceable in the same way as if you had signed this Agreement.

NOTICE OF AGREEMENT TO ARBITRATE AND CLASS ACTION WAIVER

By accepting these Terms, you are agreeing to the arbitration agreement and class action waiver contained in Section 4 of these Terms below.

Contents 

1. Eligibility
2. Intellectual Property
   
3. Representations and Warranties
4. Agreement to Arbitrate
5. Consent to Contact
6. Voice Recording and Monitoring Consent
7. Limitation on Liability
8. Indemnification
9. Modifications to the Agreement
10. Force Majeure
11. Miscellaneous
12. No Waivers
13. Partial Invalidity
14. Governing Laws
15. Contact Us 

1.  ELIGIBILITY

You must be at least 18 years of age to use our Services. By using our Services, you represent that you meet this requirement and have the capacity to enter into these Terms.

2.  INTELLECTUAL PROPERTY

2.1 MASA Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, are owned by MASA, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

2.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for personal, non-commercial purposes. This license does not include any resale or commercial use of our Services or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of our Services or its contents; or any use of data mining, robots, or similar data gathering and extraction tools.

2.3 Restrictions

You may not:

• Modify, reproduce, duplicate, copy, sell, resell, or exploit any portion of our Services without our express written permission.
• Use our Services for any illegal or unauthorized purpose.
• Interfere with or disrupt our Services or servers or networks connected to our Services.
• Impersonate or attempt to impersonate MASA, an employee, another user, or any other person or entity.

3.  REPRESENTATIONS AND WARRANTIES

3.1 Buyer’s Representations and Warranties

You represent and warrant that any information you provide to us is true, accurate, current, and complete and your use of our Services does not violate any applicable law, regulation, or third-party right.

3.2 Disclaimer of Warranties; Third-Party Services

MASA is not a provider of medical transportation services. MASA arranges transportation through independent third-party providers (“Providers”) and does not own, lease, operate, or control any vehicles, aircraft, or transportation equipment.

All transportation services are provided exclusively by such Providers. MASA makes no representations or warranties regarding the availability, suitability, safety, reliability, conduct, personnel, vehicles, aircraft, or equipment of any Provider.

To the fullest extent permitted by applicable law, all transportation services are provided on an “as is” and “as available” basis. MASA expressly disclaims all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, safety, reliability, quality, or performance.

MASA does not warrant that any transportation services will meet your requirements or expectations, or be uninterrupted, timely, secure, or error-free.

You acknowledge and agree that any transportation services are provided solely by third-party Providers and that your use of such services is entirely at your own risk.

3.3 Limitation on Warranties

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, OUR SERVICES AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. MASA DOES NOT WARRANT THAT ITS SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE.

WITHOUT LIMITING THE FOREGOING, MASA SHALL HAVE NO LIABILITY FOR ANY ACTS, ERRORS, OMISSIONS, NEGLIGENCE, MISCONDUCT, OR BREACHES OF ANY THIRD-PARTY PROVIDER.

3.4 Sole and Exclusive Remedies/Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE LIMITED TO THE AMOUNT, IF ANY, PAID BY YOU TO MASA FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

MASA SHALL NOT BE LIABLE FOR ANY PERSONAL INJURY, DEATH, PROPERTY DAMAGE, DELAY, OR OTHER LOSS ARISING OUT OF OR RELATED TO TRANSPORTATION SERVICES PROVIDED BY THIRD-PARTY PROVIDERS.

IN NO EVENT SHALL MASA'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU TO MASA FOR THE PRODUCTS OR SERVICES GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL MASA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.

4.  AGREEMENT TO ARBITRATE

YOU AND MASA AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF, OR THE USE OF THE SERVICES OR PRODUCTS (COLLECTIVELY, "DISPUTES") SHALL BE RESOLVED SOLELY BY BINDING ARBITRATION, RATHER THAN IN COURT, EXCEPT THAT YOU MAY ASSERT CLAIMS IN SMALL CLAIMS COURT IF YOUR CLAIMS QUALIFY.

Arbitration must be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or Commercial Arbitration Rules as applicable. The arbitration shall be conducted in Broward County, Florida, unless you and MASA agree otherwise. The arbitrator shall have exclusive authority to resolve all disputes, including the interpretation, applicability, enforceability, or formation of these Terms, including but not limited to any claim that all or any part of these Terms is void or voidable.

The arbitrator's award shall be final and binding on all parties. The arbitrator shall issue a written award that sets forth the essential findings and conclusions on which the award is based. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

4.1 Costs of Arbitration

Filing, administration, and arbitrator fees will follow the AAA’s rules. If the arbitrator finds your claim frivolous, you must reimburse us for any fees we paid on your behalf.

4.2 Confidentiality

Arbitration proceedings and awards are strictly confidential, except as required by law, court order, or to confirm, vacate, or enforce an award. Limited disclosure is permitted to attorneys, tax advisors, senior management, or immediate family members.

4.3 Severability

If any part of this Agreement to Arbitrate (other than the Class Action Waiver) is found invalid or unenforceable, the rest remains in effect. If the Class Action Waiver is found invalid, this entire Agreement to Arbitrate is void, but the rest of the Terms remain enforceable.

4.4 Class Action Waiver

YOU AND MASA AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. FURTHER, UNLESS BOTH YOU AND MASA AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void, and all disputes shall be decided by a court.

4.5 Small Claims Option

Notwithstanding the foregoing, either you or MASA may bring an individual action in small claims court for disputes or claims within the scope of that court's jurisdiction.

5.  CONSENT TO CONTACT

By providing your phone number, you give your prior express written consent to be contacted by MASA, its subsidiaries, affiliates, or agents and up to 10 of its Marketing Partners at the number provided regarding products or services via live or automated calls (AI/prerecorded) or texts. Consent is not a condition of purchase. You can revoke this consent by calling (877) 854-6389. Reply HELP For help and STOP to cancel. Message and data rates may apply. Message frequency varies. Up to 30 messages/month.

Such communications may include, without limitation, appointment or RSVP reminders for sales seminars, follow-up communications if you attend a seminar, member-related communications, and general marketing or promotional messages.

 By providing your email, you consent to be contacted at any email address you provide, and such emails will not be considered spam or unauthorized under applicable law. You represent that all information submitted is true and complete.

6.  VOICE RECORDING AND MONITORING CONSENT

You agree and consent that MASA may record or monitor communications made by you during any calls you make to the Website as permitted by 18 U.S.C. § 2511 et seq., Cal. Penal Code § 630 et seq., and other state laws that regulate call monitoring and recording. By calling the Website, you expressly consent and grant it the right to record or monitor and use this information for the purposes set out in the Privacy Policy. The Website is under no obligation to monitor or record its services for accuracy, completeness, or quality.

7.  LIMITATION ON LIABILITY

You expressly understand and agree that under no circumstances will MASA, its suppliers, parents, subsidiaries, representatives, affiliates, or agents be liable for indirect, special, incidental, or consequential damages. This includes without limitation, any loss of use, loss of profits, loss of data, loss of goodwill, cost of procurement of substitute services, or any other indirect, special, incidental, or consequential damages. This applies regardless of the manner in which damages are caused, and on any theory of liability, whether for breach of contract, tort (including negligence and strict liability) or otherwise resulting from (1) the use of, or the inability to use, the Website, (2) the use of, or the inability to use, items purchased on the Website; or (3) the cost of procurement of substitute services or items.

8.  INDEMNIFICATION

You agree to indemnify, defend, and hold harmless MASA, its directors, officers, employees, agents, co-branders, suppliers, subsidiaries, parents, and affiliates, from and against any and all liability, losses, claims, demands, disputes, damages, and costs of any kind, including, without limitation, reasonable attorneys' fees and costs of litigation resulting from or in any way connected with (i) your use of the Website; (ii) information you submit or transmit through the Website; (iii) privacy, tort or other claims (e.g., claims under the Telephone Consumer Protection Act or its state law equivalent) relating to the provision of personal information (e.g., telephone number) to MASA that is not owned by you, in contravention of this Agreement; and/or (iv) your breach of this Agreement.

9.  MODIFICATIONS TO THE AGREEMENT

MASA may make changes to these Terms, from time to time, in its sole discretion, by updating this posting on the Website without notice to you. Your continued use of the Website following the posting of a new version of the Terms constitutes your acceptance of any such changes. Accordingly, whenever you visit the Website, check to see if a new version has been posted.

10.  FORCE MAJEURE

MASA will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control, including but not limited to acts of God, fire, flood, storm, earthquake, pandemic, epidemic, war, terrorist activities, riots, civil commotions, governmental actions, labor disputes, or the failure of telecommunications or power services.

11.  MISCELLANEOUS

MASA may assign, transfer, or sub-contract any of our rights or obligations under these Terms to any third party at our discretion. Any representations, warranties, and indemnification obligations made or undertaken by you will survive cancellation or termination of your account or relationship with MASA.

By proceeding through purchasing any MASA product, you acknowledge that your payment will be processed by CSG Forte Payments, Inc. MASA does not store or process your payment details; all transactions are securely handled by the Payment Processor per the Electronic Fund Transfer Act (EFTA). Your rights and responsibilities regarding electronic payments are governed by CSG Forte Payments, Inc. terms, which you should review before completing your transaction which can be found here: https://www.forte.net/legal/.

12. NO WAIVERS

No failure or delay by MASA in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, power, or privilege.

13. PARTIAL INVALIDITY

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

14. GOVERNING LAW

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the state of Florida, without giving effect to any choice or conflict of law provision or rule.

15. CONTACT US

If you have any questions or concerns about your privacy or anything in these Terms, please contact us at compliance@masaglobal.com.

1301 International Parkway, Suite 300
Sunrise, FL 33323